ld88 Privacy Policy

1 Data We Collect

This Privacy Policy applies to all personal data collected by ld88 through the website at ld88.bid and all associated services, including the mobile-optimised version of the platform. By registering an account or using any part of the ld88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

ld88 collects personal data from you in three main ways: information you provide directly during registration and use of the platform; information collected automatically through your device and browser as you interact with the site; and information received from third-party partners such as payment processors during transaction verification.

1.1 Information You Provide Directly

When you register for an ld88 account or use our services, we collect the following categories of personal data that you submit to us:

1.2 Information Collected Automatically

When you access ld88, our systems automatically collect certain technical and behavioural data to ensure the platform operates correctly, to detect fraud, and to improve user experience. This includes:

• IP address and approximate geographic location (city-level, derived from IP)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path through the site
• Betting history, game sessions, and transaction records generated through your use of the platform
• Session identifiers and authentication tokens used to keep you logged in securely
• Cookies and similar tracking technologies as described in Section 4

1.3 Information from Third Parties

ld88 may receive limited personal data about you from trusted third-party partners in the following scenarios:

• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank): Transaction confirmation data, including the registered name and mobile number associated with the sending account, to verify that deposits originate from a payment account in your own name.
• Identity verification services: Confirmation of identity document authenticity where automated KYC tools are used to cross-reference NID card data.
• Fraud prevention partners: Risk score signals and device fingerprint data used to identify potentially fraudulent account activity.

2 How We Use Your Data

ld88 uses your personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with the purposes stated at the time of collection. The table below summarises the main purposes for which we process your personal data and the lawful basis for each.

2.1 Automated Decision-Making

ld88 uses automated systems to make certain decisions that affect your account. These include automated fraud detection checks during deposits and withdrawals, automated bonus eligibility assessments, and automated responsible gaming alerts triggered by specific betting patterns. Where an automated decision has a significant effect on you — such as a temporary account hold triggered by fraud detection — you have the right to request a manual review by a member of our team by contacting [email protected].

3 Data Sharing & Disclosure

ld88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the specified purpose.

3.1 Service Partners

We share personal data with carefully selected service partners who assist us in delivering the ld88 platform. Each partner is contractually bound to handle your data securely and only for the purpose for which it was shared:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other payment partners receive transaction data necessary to process your deposits and withdrawals.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios receive a session token and game-round data to operate their games within the ld88 platform. These providers do not receive your full identity or payment information.
• Customer support tooling: Our live chat and ticketing software provider processes live chat transcripts and support email content to enable us to respond to your queries.
• Identity verification services: KYC document data is shared with our identity verification partner solely for the purpose of verifying your NID card authenticity.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand platform performance. No personally identifiable information is included in these analytics reports.

3.2 Legal Disclosure

ld88 may disclose your personal data to law enforcement agencies, government bodies, or other authorised parties in Bangladesh or internationally where we are legally required to do so, or where we reasonably believe disclosure is necessary to:

• Comply with a court order, subpoena, or other valid legal process
• Investigate, prevent, or take action against suspected fraud, money laundering, match-fixing, or other illegal activity
• Protect the rights, property, or safety of ld88, our players, or the public

Where legally permitted, we will notify you of any such disclosure request before complying with it.

3.3 Business Transfers

In the event that ld88's business or a significant part of its assets is acquired, merged, or transferred to another entity, your personal data may form part of that transaction. In such a case, ld88 will notify registered players via the email address on file before personal data is transferred and becomes subject to a different privacy policy.

4 Cookies & Tracking

ld88 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, personalise your experience, and analyse site performance. This section explains what types of cookies we use and how you can manage your preferences.

4.1 Types of Cookies Used

4.2 Managing Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential to the operation of the ld88 platform. For all other cookie categories, you may manage your preferences through your browser settings. Most modern browsers allow you to block or delete cookies through their privacy or settings menu.

Please note that disabling functional or analytics cookies may affect the quality of your experience on ld88 — for example, your preferred settings may not be remembered between sessions. Disabling fraud prevention cookies may result in your account being subject to additional identity verification checks during login.

Instructions for managing cookies are available in the help documentation for popular browsers including Chrome, Firefox, Samsung Internet, and Opera Mini — all of which are widely used by players accessing ld88 from mobile devices in Bangladesh.

5 Data Retention

ld88 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:

• Active account data (identity, contact, payment data): Retained for the lifetime of your account plus a minimum of five years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of five years from the date of the transaction.
• KYC documents (NID card copies, address verification): Retained for a minimum of five years after account closure.
• Customer support communications (live chat transcripts, email): Retained for two years from the date of the interaction.
• Technical and analytics data (IP logs, session data): Retained for up to 13 months on a rolling basis.
• Marketing consent records: Retained for three years from the date of the most recent consent action (opt-in or opt-out).

When personal data is no longer required and no legal retention obligation applies, ld88 will securely delete or anonymise it so that it can no longer be associated with your identity.

6 Data Security

ld88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, we apply industry-standard safeguards appropriate to the sensitivity of the data we hold.

6.1 Technical Measures

• 256-bit SSL/TLS encryption: All data transmitted between your browser or app and the ld88 platform is encrypted in transit using TLS 1.2 or higher.
• Password hashing: Account passwords are stored using a one-way cryptographic hash function with a unique salt. Passwords are never stored in plain text or reversible formats.
• Access control: Internal access to player data is restricted to authorised ld88 staff on a strict need-to-know basis, governed by role-based access controls.
• Secure infrastructure: The ld88 platform is hosted on infrastructure with firewall protection, intrusion detection systems, and regular security patching.
• Session management: Login sessions are protected by time-limited tokens. Suspicious concurrent sessions from different locations are flagged for review.

6.2 Organisational Measures

• All ld88 staff who handle personal data receive regular data protection training and are bound by confidentiality obligations.
• Data access logs are maintained and reviewed periodically to detect any unusual access patterns.
• Third-party service partners are vetted for data security compliance before being granted access to any ld88 player data.

6.3 Your Role in Account Security

You play an important role in keeping your ld88 account secure. We strongly recommend the following practices:

• Use a strong, unique password for your ld88 account that you do not use for any other service.
• Never share your username, password, or OTP codes with anyone — including individuals claiming to be ld88 staff. ld88 will never ask for your password through any channel.
• Log out of your ld88 account when using shared or public devices.
• Report any suspicious activity on your account immediately to our support team at [email protected] or via live chat.

7 Your Privacy Rights

As a player on ld88, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact our support team using the details in Section 8. We will respond to all valid requests within 30 calendar days.

7.1 Right of Access

You have the right to request a copy of all personal data ld88 holds about you. This is sometimes called a Subject Access Request (SAR). We will provide the data in a commonly used, machine-readable format. There is no charge for a reasonable access request.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For certain data fields — such as your registered name or date of birth — we may ask you to provide supporting documentation to confirm the correction.

7.3 Right to Erasure

You may request the deletion of your personal data where: you have withdrawn consent and no other lawful basis for processing exists; the data is no longer necessary for the purpose it was collected; or the data has been processed unlawfully. This right is subject to our legal retention obligations described in Section 5 — we cannot delete data we are legally required to retain.

7.4 Right to Restrict Processing

You have the right to request that we restrict processing of your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you object to processing based on legitimate interest pending our review of that objection.

7.5 Right to Object to Marketing

You have an absolute right to object to the use of your personal data for direct marketing at any time. Upon receiving your objection, we will immediately stop using your data for marketing purposes. This does not affect transactional communications related to your active account.

7.6 Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you wish.

8 Policy Updates & Contact

8.1 Changes to This Privacy Policy

ld88 reserves the right to update or revise this Privacy Policy at any time. When we make material changes — such as introducing a new category of data processing or a new third-party partner — we will notify registered players via the email address on file at least seven days before the changes take effect. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.

Continued use of the ld88 platform after a Privacy Policy update constitutes your acceptance of the revised terms. If you do not agree with changes to this Privacy Policy, you should stop using the platform and request account closure as described in our Terms & Conditions.

8.2 Contact the ld88 Privacy Team

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about the way ld88 handles your personal information, please contact us through any of the following channels:

• Email: [email protected] — subject line "Privacy Enquiry" (response within 4 hours, 24/7)
• Live Chat: Available 24 hours a day, 7 days a week including public holidays, accessible from any page on ld88.bid (Bangladesh Standard Time, UTC+6)